Aja Johnson

About Aja Johnson

Accomplished, dynamic, and innovative professional with extensive knowledge and experience developing web-based system architecture. Proven success conceptualizing, creating, and implementing technological strategies as well as managing relationships with team members to build support and achieve desired outcomes. Looking to secure a challenging position as a ServiceNow Developer/Technical Consultant with a high-velocity team that prioritizes professional development.

Experience

1. Engineer

   American Family Insurance

   Apr 2023 — Present · Chicago, IL, US

   Develops and implements within the ServiceNow platform, while adhering to governance established by the Service Management Process Owners Participates in the development, enhancement and maintenance of tools, systems and software solutions within ServiceNow Participates in the development, integration, and testing of systems and solutions for the ServiceNow Service Portal Performs incident triage for the ServiceNow Service Portal, including determining potential impact and identifying remediations Builds strong relationships with peers across functions through collaborative engineering operations and initiatives Participates in the design, and implementation of automated solutions to enable development needs Develops system/solution measures to ensure solutions are fully integrated for the ServiceNow Service Portal Analyzes and responds to the changing system/solution of the company and our clients with agility and flexibility Contributes in building modules to enable service catalog automation and developing the knowledge management module within the platform and the Service Portal

Education

• Governors State University

  BHS, Communication Disorders, Social Work

• Governors State University

  MHS, Communication Disorders