Aj Abdu-Shahid

About Aj Abdu-Shahid

I am an experienced Banking leader with over 25 years in the industry, including Retail…

Experience

1. Avp- Banking Center Manager Ii

   First Horizon Bank

   Mar 2023 — Present · Nashville, TN, US

   Managed banks’ multi-branch business operations and project management, ensuring compliance, efficiency, and alignment with organizational goals.• Created operational and sales adherence protocols leveraging expertise in regulation, efficiency, budget management, andtalent development.• Designed reporting and pipeline tracking systems to monitor performance and closed business, strengthening accountability and decision-making.• Partnered with HR, Operations, senior leadership, and compliance teams to mitigate risk; implement governance protocols, and identify and reduce exposure.• Coordinated Chamber of Commerce and related business events by providing marketing materials, engaging attendees, and presenting on the benefits of banking partnerships, strengthening community visibility.• Delivered weekly performance and business reports to senior leadership, demonstrating leadership, relationship building, and influential communication.• Increased employee retention by 18% in 12 months through mentoring, performance review, development planning, and transparent communication.Collaborate with cross-functional partners and develop actionable plans to increase profitability by leveraging KPI, CRM, and AI technology.• Served as keynote speaker at First Horizon Bank management meetings, reinforcing strategic initiatives.• Coordinated community events that exceeded participation forecasts by 20%.• Active BRG WIN member, increasing employee participation in DEI initiatives by 33% across the marketCompliance Leadership & Risk Management • Operational Excellence & Efficiency • Business Development Strategy• Budget Oversight & Financial Reporting • CRM & Data Management (Salesforce, HubSpot Equivalent, IBIS World) •Stakeholder & Community Engagement • SOP & Policy Development • Public Speaking & Presentation •Cross-Functional Leadership • Relationship Building & Influential Communication • Project Management • MicrosoftOffice 365 • Zoom & Teams

Education

• Mott Community College

  Associate of Science - AS, Business Administration, Management and Operations

• Mott Community College

  Associate of Science - AS, Business Administration and Management, General

• NBT Bank

  Certificate, Business Administration and Management, General

• Key Bank

  Certificate Program, Organizational Leadership