Aja Moore
Continuous Improvement Consultant @Ministry Brands
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WORK HISTORY
Continuous Improvement Consultant @Ministry Brands
Direct process improvements for a mission driven software company serving places of worship globally, optimizing efficiency and revenue potential post-organization restructure. • Restructuring loss mitigation and cancellation operations by assessing existing gaps, identifying deficiencies, building new processes, and driving implementation, increasing case routing accuracy by over 35%.• Scaled billing team efficiency by implementing triaging protocols, routing standardization, and communication guidelines, increasing client resolution efficiency by over 20% without increasing headcount.• Utilize data-driven approaches combined with strategic insights to assist leaders in resolving their most complex challenges.• Manage and lead highly visible operational projects with enterprise-wide impact.
EDUCATION
University of Minnesota
Bachelor of Arts - BA
University of Northern Iowa
Master of Arts - MA
ABOUT AJA MOORE
Experienced and results-oriented leader with a passion for building high-performing teams, driving end-to-end program success, and delivering scalable process improvements. Proven track record in SOP development, performance management, and cross-functional collaboration to identify efficiencies and enhance service delivery. Strong communicator skilled at translating data into actionable insights and clear recommendations that drive business outcomes.
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