Aja Moore

About Aja Moore

Experienced and results-oriented leader with a passion for building high-performing teams, driving end-to-end program success, and delivering scalable process improvements. Proven track record in SOP development, performance management, and cross-functional collaboration to identify efficiencies and enhance service delivery. Strong communicator skilled at translating data into actionable insights and clear recommendations that drive business outcomes.

Experience

1. Continuous Improvement Consultant

   Ministry Brands

   Jan 2024 — Present

   Direct process improvements for a mission driven software company serving places of worship globally, optimizing efficiency and revenue potential post-organization restructure. • Restructuring loss mitigation and cancellation operations by assessing existing gaps, identifying deficiencies, building new processes, and driving implementation, increasing case routing accuracy by over 35%.• Scaled billing team efficiency by implementing triaging protocols, routing standardization, and communication guidelines, increasing client resolution efficiency by over 20% without increasing headcount.• Utilize data-driven approaches combined with strategic insights to assist leaders in resolving their most complex challenges.• Manage and lead highly visible operational projects with enterprise-wide impact.

Education

• University of Minnesota

  Bachelor of Arts - BA

• University of Northern Iowa

  Master of Arts - MA