Aj Islam
Store Manager @Metro Bank (UK)
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WORK HISTORY
Store Manager @Metro Bank (UK)
St Albans, GB
Lead the day-to-day operation of a bank branch with a large staff team of 16 personnel, including inspiring Assistant Store Managers, Cashiers and Customer Service Representatives to meet all targets / KPIs.• Plan daily team resourcing to ensure smooth running of the store in line with expectations.• Promoted and achieved high level of FCA compliance in all aspects of customer service and banking operations.• Identified areas of concern / potential risk and ensuring appropriate 1st line risk control frameworks were in place.• Undertook preparation for store audits and operational risk assessments to ensure adherence with standards.• Delivered innovative personal and business banking solutions to customers and exhibited Metro Bank’s values.• Understood both personal and business customer needs, dealt with queries and promoted services / products.• Held responsibility for the recruitment and on-boarding of new personnel in line with store requirements.• Facilitating training for staff in order to continuously strive for improvement and service excellence.• Managed staff holidays, sickness, disciplinary and absence in line with bank procedures and protocols.• Conducting return to work interviews with staff and ensure appropriate actions were taken to reduce absence.
EDUCATION
Sir George Monoux College
A Level
Noel Park Primary School
Primary School Education
White Hart Lane
GCSE
ABOUT AJ ISLAM
I am a friendly guy who can get along with anyone that respects me for who I am. I like playing my sports and love having a good time. I live everyday as its my last day because you never know what\'s going to happen tomorrow. My objective is to go as far as I can in life, I like a challenge as it gets the best out of me. I am fully committed, capable and confident manager who possesses the required vision, ability, drive amd enthusiasm needed for successful retail management. I am also energetic, successful with excellent communication skills. I have proved to be a successful leader and shown dedication to achieve high things with success seen in the Sports Industry playing for Arsenal & Tottenham and also my 2 jobs where I started off as a cashier in JD Sports PLC and a Customer Service Representative in Metro Bank and progressed my way up to management level. I have got experience in People Management and Sales Management and developing and nurturing people as well. I have gained skills to motivate my fellow colleagues through group presentations and 1 2 1 coaching and role plays. I have been acknowledged for gaining results from my peer mentors. I have achieved and exceeded a wide range of goals and objectives through effective planning, training and personal development. Successful at taking on completely new roles whilst also building for longer-term growth.
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