Aizat Umardin
Customer Success Specialist @Boxhub
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WORK HISTORY
Customer Success Specialist @Boxhub
Toronto, ON, CA
My role at Boxhub has been to manage client relationships, driving growth, retention, and satisfaction rates. I have a proven track record in this area, which should give you confidence in my ability to handle client needs effectively- As the primary contact for all support issues for clients and service vendors, I effectively communicate needs and troubleshoot problems, showcasing my strong communication and problem-solving skillsProficient in Zendesk, Hubspot, Kixie, and BigCommerce to maintain operational success. Assisted in building documentation for onboarding Zendesk (CRM) for the Customer Success team- My expertise in managing pre-delivery/post-delivery issues, particularly when containers do not meet customer expectations, has consistently resulted in an average high score of 4.8/5.0 on Google and Trustpilot reviews, demonstrating my ability to exceed customer expectations
EDUCATION
Niagara College
Bachelor of Hospitality Operations Management, Hospitality Administration/Management
George Brown Polytechnic
Bachelor's Degree, Hospitality Administration/Management
ABOUT AIZAT UMARDIN
Empathetic and customer-centric professional. Over ten years of professional work experience in the luxury hospitality/services industry/SaaS Startup environments. Inclusive of more than five years of management experience, where I applied problem-solving and creative expertise to maintain a high satisfaction rate. Exceptional in building and sustaining relationships in critical environments by being an active listener, responsive and professional.
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