Aiswarya Venkatachalapathy
Associate Director @Verizon
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WORK HISTORY
Associate Director @Verizon
EDUCATION
Indian School of Business
Leading Self and Team, Certificate Masters Programme
University of Cambridge
Certification, Business English Certification
SFRC
Bachelor of Science, Information Technology
Birla Institute of Technology and Science, Pilani
MBA , Business Analytics
Birla Institute of Technology and Science, Pilani
Master of Technology - MTech, Security Engineering
ABOUT AISWARYA VENKATACHALAPATHY
I\'m a strategic and visionary techno-functional leader with over 15 years of experience driving large-scale Conversational AI and Gen AI platforms that reduce cost-to-serve, improve omni-channel experience and increase operational velocity across customer, agent and store/ops journeys - delivering millions of annualized savings impact at enterprise scale. Expert at architecting transformation roadmaps, setting up COEs and guiding cross functional teams through large scale ecosystem modernization. I specialize in converting emerging technologies into enterprise-scale solutions that deliver measurable gains in customer experience, operational efficiency and operational agility.I\'m more passionate about Innovations, hackathons, Tech Papers and Patents. I\'m committed to empowering teams to deliver innovative solutions at scaleHighly skilled in Gen AIAgentic AIEngineering Excellence IBM Watson (Search Engine & Chatbot)Google\'s Dialog FlowCCAIPythonNLPAI/MLAnalyticsMarket researchStrategic managementRPAThought LeadershipInnovation & IdeationMarkLogic
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