Aiswarya Augustine

About Aiswarya Augustine

I am a Network Observability & Site Reliability Engineer with 4+ years of experience ensuring enterprise scale networks remain reliable, visible, and resilient. Currently part of the NMS Tools Team at TCS, I support the London Stock Exchange Group (LSEG) by delivering end-to-end observability across thousands of devices and mission-critical services.My expertise includes IBM SevOne, Cisco ISE, Accedian Skylight, Splunk, and HPNA, which I leverage to drive proactive issue detection, performance analytics, and automation-driven operations. I have successfully led upgrades with zero downtime, implemented monitoring frameworks that reduced mean time to recovery (MTTR) by 35%, and automated infrastructure tasks that saved 20+ hours weekly while improving reliability.I specialize in balancing reliability with agility managing error budgets, integrating resilience testing into CI/CD pipelines, and collaborating across NOC, SRE, and security teams to strengthen service stability. My focus is always on outcomes: higher uptime, faster deployments, and systems that empower organizations to innovate with confidence.Let’s connect and explore opportunities to transform ideas into impactful solutions!

Experience

1. System Engineer

   Tata Consultancy Services

   Dec 2023 — Present · Bengaluru, IN

   Led the SevOne upgrade project, transitioning the system from version 7.2 to 8.1.0 while ensuring with zero critical downtime, and high system stability • Provided Level 2/3 technical support for high-priority P1/P2 production incidents, ensuring 99.9% uptime for core business services. • Troubleshot firewall access issues and validated rule sets on SMA Checkpoint Firewall, collaborating with security teams to resolve connectivity blocks and align user policies with enterprise security standards.• Standardized configuration management practices by implementing Ansible, enabling better visibility and control over infrastructure changes.• Automated network infrastructure deployment and maintenance using Rundeck, GitLab CI/CD.• Collaborated with cross-departmental teams to troubleshoot and resolve complex system issues, reducing mean time to recovery (MTTR) by 35%.• Managed service requests within SLA guidelines, consistently meeting or exceeding client expectations.• Resolved OS issues promptly, minimizing downtime for critical services.• Collaborated with security and compliance teams to deploy Qualys, CrowdStrike, and BigFix agents, strengthening vulnerability detection and patch management.

Education

• YENEPOYA INSTITUTE OF TECHNOLOGY MOODBIDRI

  Bachelor of Engineering - BE, Computer Science