Aiswariya Jayaram e K
Quality Care Manager @Maruti Suzuki Arena
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WORK HISTORY
Quality Care Manager @Maruti Suzuki Arena
Handle all customer inquiries, feedback, and complaints in a professional and timely manner.Maintain regular follow-up with customers before and after vehicle delivery.Coordinate with the sales, service, and delivery teams to ensure smooth customer journeys.Resolve customer concerns effectively while ensuring customer satisfaction.Maintain and update customer records in the CRM system.Conduct post-sale follow-ups and satisfaction surveys.Assist in showroom customer walk-ins and provide information when required.Support the sales team by understanding customer needs and providing service-related inputs.Prepare and share reports on customer feedback and improvement areas.
EDUCATION
Bharathiar University
Bachelor of Business Administration - BBA
ABOUT AISWARIYA JAYARAM E K
A highly organized and customer-focused professional with 12+ years of…
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