Aissata Sacko

Remote Dispatch Representative (Bilingual French-english) @CGS (Computer Generated Solutions)

NC, US

As a Remote Dispatch Representative at CGS, I am responsible for managing service coordination and customer interactions in both English and French. My role requires balancing technical logistics and client communication to ensure fast, reliable service delivery across the U.S. and Canada.Key Responsibilities- Schedule service calls to field technicians across the U.S. based on priority level and location- Create detailed service tickets and route them to the appropriate service agencies- Act as a liaison between clients and field technicians to ensure smooth service execution- Respond to service order requests via phone and email in a timely and professional manner- Provide excellent customer service to both internal and external clients- Fulfill additional tasks as assigned by Senior Management within the job scope- Maintain accurate records and communications using tools like Microsoft Teams, Outlook, and internal CRM systems

Technolab ISTA

(DUT), Informatique de Gestion (IG)

Technolab ISTA

Licence, Methode Informatique Appliquée à la Gestion de l'Entreprise (MIAGE)

Central Piedmont Community College

Certificate program, Information Technology

Technolab ISTA

Master 1, MIAGE

Per Scholas

Computer Technology/Computer Systems Technology