Aissa Souwed
Finance Professional / Customer Experience
- Role
- Customer Experience Representative at Robinhood
- Location
- Boca Raton, FL, US
- LinkedIn followers
- 500 followers
About Aissa Souwed
With over 20 years in client-facing roles, I’ve honed a deep understanding of client…
Experience
Customer Experience Representative
Jun 2024 — Present
Provided exceptional customer support by assisting clients with trading inquiries, account questions, and platform navigation while ensuring compliance with FINRA regulations- Successfully obtained Series 7 and Series 63 licenses, demonstrating a strong understanding of securities regulations, investment products, and financial markets- Resolved complex customer issues efficiently, maintaining high satisfaction ratings being in the top 5% and contributing to a streamlined support experience- Collaborated with cross-functional teams to improve customer experience processes by 25%, enhance service quality, and ensure regulatory adherence.
Education
Florida Atlantic University - College of Business
Bachelor's degree
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