Aissa Diop

About Aissa Diop

As an Engagement Center Manager at Delta Air Lines, I lead a team of over 350 employees who provide exceptional customer service and support two million travelers across the globe. I have over 14 years of experience in the airline industry, working in various roles and functions, from customer service specialist to customer experience manager in different regions and markets including BPOs.My core competencies include leader development, sales, sales management, team building, problem-solving, and analytical skills. I am passionate about enhancing the customer experience, improving operational efficiency, and fostering a culture of innovation and collaboration at Delta. I am constantly looking into innovative ways to develop my skills and the skills of those that I lead. My role as Sponsor of the Diversity, Equity, and Inclusion council at Delta Air Lines allows me to drive change, engagement, meaningful results, and a lasting impact.I am a diversity, inclusion and equity champion by nature and an advocate fueled by passion. Delta’s strategy seeks diversity, boldly pursues equity, promotes inclusion, and drives accountability for actions that foster great results. In 2016, I created One Dream @ A Time a non-profit organization aiming to empower, inspire, and serve abused women and children in our community and around the world by combining philanthropy, education, and networking.

Experience

1. Engagement Center Manager

   Delta Air Lines

   May 2022 — Present · Atlanta, GA, US

Education

• Senegal University

  Bachelor of Business Administration - BBA

  1992 — 1994