Aislinn Smith

About Aislinn Smith

Fifteen+ years of combined experience within the training field in human capital management (HCM), management, development and delivery positions- Twelve+ years of experience directly managing daily operations and the performance of teams- Increased Earned Hourly Rate (EHR) for one-time revenue training events by over 200% within a year- Increased team engagement scores by over 35%/ billable hours utilization by over 11%/ systems compliance by over 60% within a year; now consistently maintained- Award-winning leader winner who creatively and consistently overcomes obstacles to generate outcomes that resonate with customers, partners and internal employees.

Experience

1. Director Training Delivery

   Dayforce

   Jun 2016 — Present

   Director, Training Delivery: April 2024-PresentSenior Manager, Learning Delivery: January 2023-April 2024Senior Manager, Learning Delivery and Operations: August 2021-December 2022Senior Manager, Learning Delivery: May 2019-July 2021Manager, Learning Delivery (Resources): June 2016-May 2019- Develop and lead a multi-national team of training managers and 40+ professional instructors that delivers Dayforce HCM software training to customers, internal employees and Systems Integrators/Partners and who exhibit deep product and domain expertise across the solution- Align team and individual skill sets with effort and providing training, performance feedback and other needed resources- Manage customer training delivery projects that contribute to meeting annual departmental targets of $30+ million revenue- Forecast on key training delivery business metrics to meet departmental budget and revenue targets- Allocate instructor resources to meet key deliverables for recurring and one-time training delivered virtually and in-person- Track and report on key training delivery business metrics including headcount, allocation, utilization and margins- Represent Global Learning Services in cross-functional projects and initiatives, collaborating with IT, Sales, Customer Success, Services, Corporate Education, and others as needed- Provide guidance to and collaborate with colleagues and partners during new course development and regarding current course structure, content, and presentation effectiveness to validate delivery standards are met- Explain learning program offerings and how the training programs support the implementation and ongoing use of the software product- Developed and led a multi-national team of Business Systems Analysts and Education/Learning Coordinators that administer the policies, processes, and operations needed to enable the development, delivery, consumption, and reporting of Education Services offerings.

Education

• Florida Agricultural and Mechanical University

  Business Administration