Aishwarya Krishnan

About Aishwarya Krishnan

I work in Services Operations at AHEAD, where I help bring structure, clarity, and…

Experience

1. Service Operations Specialist

   AHEAD

   Feb 2024 — Present · Gurugram, IN

   As a Service Operations Specialist (SOS) at AHEAD, I support Sales, Engineering, Service Delivery, Sales Operations, Legal, Finance and other Internal Stakeholders in strengthening client relationships and expanding our services footprint. My role focuses on optimizing operational processes, ensuring smooth service execution, and enhancing efficiency across engagements- Assist in creating and maintaining account marketing materials and proposal assets to support business development- Work with cross-functional teams to deliver account support services, aligning with client requirements. Independently manage account initiatives, including account-based marketing, client relationship management, account strategy, contracting, and internal operations- Ensure quality standards and compliance are met across all projects- Safeguard AHEAD’s and Clients’ brand integrity and information security by following compliance policies- Identify risks in service engagements, obtaining approvals and implementing mitigation plans- Provide support for client meetings, leadership presentations, and client-facing materials to ensure accuracy and alignment with business objectives- Maintain and update relationship management tools, including relationship maps, organizational charts, etc- Draft, review, and finalize Statements of Work (SOWs) and Project Change Requests (PCRs) while monitoring deadlines to ensure timely submissions- Organize and manage project documentation in MS Teams/SharePoint- Manage records in Salesforce, including pricing updates, service requests, and opportunity tracking- Communicate key updates to internal stakeholders throughout the sales process, escalating issues when necessary- Identify and resolve challenges within the Opportunity Approval (OA) process, collaborating with teams to ensure a smooth workflow.

Education

• Institute of Management Technology, Hyderabad

  PGDM, Business Administration and Management, General

  2017 — 2019

• Indian Institute of Management, Indore

  Executive Program in AI & CyberSecurity Operations, Ai & CyberSecurity

• Miranda House, Delhi University

  B.A. Honours, Sociology

  2012 — 2015

Skills

• Talent Management
• Interviews
• Personnel Management
• Interviewing
• Talent Acquisition
• Social Media
• Employee Relations
• HR Policies
• Human Resources
• English
• Microsoft Office
• Performance Management
• Employee Engagement
• Leadership
• Teamwork
• Team Management
• Recruiting
• Powerpoint
• Time Management
• Screening