Aishwarya H T
Product Support Engineer | TAC | ZIA | Zscaler
- Role
- Product Support Engineer i at Zscaler
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Aishwarya H T
As a Product Support (TAC ) Engineer at Zscaler, I specialize in providing technical expertise and proactive support for Zscaler Internet Access (ZIA). My role involves troubleshooting complex network and security challenges, ensuring seamless connectivity, and delivering exceptional customer experiences.With a strong foundation in networking and cloud security, I collaborate with global customers to resolve issues, optimize their Zscaler deployments, and empower them to leverage ZIA for secure and scalable internet access. My focus on continuous learning and effective communication enables me to thrive in high-pressure situations while maintaining a customer-first approach.I am passionate about contributing to secure digital transformation journeys and driving innovation in the cloud security landscape. My technical acumen, problem-solving abilities, and dedication to excellence make me a reliable partner for customers navigating the complexities of modern cybersecurity.Let’s connect to discuss technology, networking, and cloud security!
Experience
Product Support Engineer i
Oct 2025 — Present · Bengaluru, IN
Provide advanced technical support and troubleshooting for customers across multiple security technologies including Proxies, Zscaler Cloud Security, Data Loss Prevention (DLP), and Next-Gen Firewall integrations-Troubleshoot and resolve network connectivity issues involving DNS resolution, TCP/IP stack behavior, and traffic flow analysis, ensuring reliable and secure access to enterprise applications-Diagnose and resolve issues related to secure connectivity protocols such as IPsec and GRE tunnels, along with advanced security controls like SSL Inspection for encrypted traffic visibility-Analyze logs, packet captures, and system traces to identify root causes of performance and security issues, delivering accurate solutions within defined SLAs-Guide customers in configuring and optimizing security policies, and configuration to strengthen network defense-Deliver troubleshooting assistance while maintaining clear, professional communication to ensure quality customer experience-Maintain up-to-date knowledge of threats, products and best practices in network security to apply in real-world environments-Contribute to internal knowledge base by documenting fixes, troubleshooting steps, and process improvements for recurring technical issues.
Education
Amrita Vidyalayam
High School
2018
Sri Siddaganga Science PU college
PUC, PCMB
2018 — 2020
Bapuji Institute of Engineering & Technology, DAVANAGERE
Bachelor of Engineering - BE, Computer Science
2020 — 2024
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