Aishwarya Jain
Accenture Strategy || YES Bank || Kimberly-Clark || IIM Mumbai (Formerly NITIE) || SKIT
- Role
- Manager - Business Solutions Group at YES BANK
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
Experience
Manager - Business Solutions Group
Jun 2023 — Present · Mumbai, IN
Spearheaded the Release 1 of Salesforce - HL LOS by using LARP (Look, Act, Report, Prevent) technique• Aligned SF, FinnOne APS, LMS, process flow, business rules to ensure accuracy, validation of data flow• Oversaw the HL Insurance journey and elevated the overall UX via STP (Straight-through processing)• Ideated & designed Audit trail Dashboard for PAN India HL cases, thus increasing visibility, reducing TAT• Collaborated with teams to identify 100+ areas of improvement & tracked MoSCoW development in JIRA• Identified pitfalls for 500+ items via 5-Whys tech. & designed reconciliation mechanism using Poka-Yoke• Managed PAN India Prod Support & Enhancement single-handedly for 6 products post go-live for 2 mon.• Endorsed various integrations for implementing real time solutions leading to estimated 5% Time Savings• Conducted multiple War Room sessions and daily POD calls to ensure faster resolution & better tracking• Streamlined R1 journey by catering to 600+ issues & new asks which led to 20% Effort Reduction in E2E• Achieved 10% Man-hours reduction by automating the manual LAN No. Updation process using an API• Optimized the Home Loans Customer DIY journey by 16% by identifying pain points & resolving them• Reduced KT time by 30%, improved system efficiency & workforce efficiency by making it One-Stop Shop
Education
Swami Keshvanand Institute of Technology, Jaipur
Bachelor of Technology - BTech, Electronics and Communication Engineering
2015 — 2019
Indian Institute of Management Mumbai
PGDIM, Business Administration and Management, General
2021 — 2023
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