Aishwarya Wakode
Content Leader -tunecore Operation Believe @Believe
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WORK HISTORY
Content Leader -tunecore Operation Believe @Believe
Mumbai, IN
At Believe Digital, I lead a dynamic content team, where my focus is on ensuring quality, fraud detection, and team optimization. I spearheaded the implementation of advanced quality control processes and audio fingerprinting tools, which reduced content fraud incidents by over 30%. I created strategic three-month staffing rosters, cutting resourcing gaps by 40% and improving SLA adherence. My role includes reviewing high-priority Zendesk tickets and unsatisfied content reviews, ensuring a 100% response rate within 24 hours. I train new agents in QC practices, metadata verification, and email escalation handling. By streamlining operational processes and integrating new technologies, I consistently exceed KPI targets. I also conduct weekly sync-ups on staffing, quality trends, and productivity—enhancing team collaboration and performance across the board.
EDUCATION
Don Bosco Institute of Technology (D.B.I.T)
Engineer’s Degree, ELECTRONICS AND TELECOMMUNICATION ENGINEERING
My Captain
Course, Digital Marketing
SKILLS
ABOUT AISHWARYA WAKODE
Behind every seamless broadcast, perfectly curated playlist, or secured media file lies a blend of strategy, precision, and passion—and that’s where I come in.With 9 years of cross-functional experience across content leadership, broadcast operations, and digital media management, I’ve built a career around ensuring quality, consistency, and operational excellence. Whether it’s migrating a major MCR setup across countries, minimizing fraud in digital content through smart tools, or training new team members to uphold high standards—my focus is always on improving efficiency and enabling team success.Currently, I lead content operations at Believe Digital, where I optimize workflows, lead fraud detection efforts, and oversee quality control across a wide range of media content. My previous roles at Sony Pictures Networks, DNEG, Disney Star, and Network18 have equipped me with deep technical know-how—from playout systems and broadcast engineering to data security and large-scale media planning.What sets me apart is my ability to blend technology with leadership—guiding cross-functional teams, aligning operations with business goals, and implementing scalable systems that drive results. I thrive in high-stakes, 24/7 environments and am always eager to take on challenges that stretch my capabilities.If you’re looking to connect with someone who understands both the creative and technical side of media content, let’s talk. I’m open to collaborations, consulting opportunities, and conversations about media innovation and digital transformation.
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