Aishwarya Tiwari
Member Care Specialist - Medibuddy | Healthcare Department | Ex-tcser | Financial Services Associate - BFSI Domain
- Role
- Member Care Specialist at MediBuddy
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Aishwarya Tiwari
Member Care Specialist at MediBuddy with over 3 years of combined experience in customer…
Experience
Member Care Specialist
Jul 2025 — Present · Indore, IN
Member Care Specialist | MediBuddyAs a Member Care Specialist, I ensure seamless and empathetic support for MediBuddy’s members, delivering a positive healthcare experience from start to finish. My role focuses on guiding patients through their medical journeys, addressing queries, resolving issues promptly, and ensuring smooth coordination between patients, healthcare providers, and internal teams.Key Responsibilities:Assisting members with healthcare service inquiries, bookings, and follow-ups.Coordinating with hospitals, diagnostic centers, and doctors for timely updates and appointments.Providing clear and compassionate communication to ensure members feel supported.Managing medical documentation, insurance queries, and process escalations efficiently.Tracking and updating case progress in the system for accurate records.Ensuring service quality and patient satisfaction in every interaction.
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