Aishwarya Thakur

WORK HISTORY

EDUCATION

SKILLS

ABOUT AISHWARYA THAKUR

Working as a Tech Team Lead and Senior Technical Consultant. Qualified IT Professional with more than 8 years of experience in the IT industry.• ServiceNow Certified Technical Architect• ServiceNow Suite Certification - ITSM and CSM Professional • ServiceNow Certified Implementation Specialist in- IT Service Management- Customer Service Management- Strategic Portfolio Management- Discovery- Event Management- Application Portfolio Management• Certified Application Developer• ServiceNow Certified System Administrator• ITIL4 Foundation Certified Specialization in ServiceNow Administration, Implementation and Consultation with experience in -• IT Service Management• Service Portal• Integrations• Field Service Management• Automated Test Framework• Strategic Portfolio Management Proficiency in Task Management, handling client interactions, inter-personal skills and quickly learning new tools.Refined communication and presentation skills. Demonstrated history of working on: • Customized Service Portals• REST-integrations from ServiceNow to- Salesforce- Dell Boomi- Workday- Other ServiceNow Instances• Working knowledge of GlideAjax, ServiceNow APIs (GlideRecord, GlideRecordSecure, GlideAggregate, GlideDate, GlideCurrencyConverter, GlideSysAttachment etc), Service Catalog, Email Notifications, Inbound Actions, Data Source, Transform Map, Client Scripts, UI Policies, UI Actions, UI Pages, Views, View Rule, Script Includes, Business Rules, Relationship, Report Setup, Scheduled Job, SLA etc• Dell Boomi platform processes and APIs to perform integrations with ServiceNow• Experience in managing cross- functional customer team requirements and delivering successful outcomes