Aishwarya Shukla
People Development | Coaching | Customer Experience | Stakeholder Management | Performance Improvement
- Role
- Deputy Manager at Concentrix
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Aishwarya Shukla
Experience and results driven Training & Development Professional with over 5 years of expertise across BPO and EdTech sectors, specialising in Learning & Development, Coaching and Customer Experience Enhancement.Proven success in designing, delivering and evaluating impactful training programs that improve performance, productivity and engagement. Skilled in Training Need Analysis(TNA), content creation and LMS management (Salesforce, NMSD, Ramco).
Experience
Deputy Manager
Jun 2023 — Present · Gurugram, IN
Design and delivered targeted training programs improving team productivity by 15%.• Trained 100+ virtual account managers across global SMB markets.• Created and evaluated learning content using KPI-based performance metrics.• Partnered with Operations & Quality teams to align training outcomes with business goals.• Conducted refresher sessions and skill gap analyses to drive continuous improvement.
Education
ISABELLA THOBURN P.G. COLLEGE
B.com
2016 — 2019
Lucknow University
Masters degree
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