Aishwarya Sharma
Product/ Application Technical Support | Service Delivery & Operations | ITIL | Scrum | Lean Six Sigma
- Role
- Manager of Global Technical Support at SOTI
- Location
- West Delhi, DL, IN
- LinkedIn followers
- 500 followers
Information TechnologyView LinkedIn profile
About Aishwarya Sharma
A dynamic & customer-oriented IT professional with ~16 years of results-driven experience…
Experience
Manager of Global Technical Support
Apr 2023 — Present · Gurugram, IN
Education
Modern School, Barakhamba Road
Senior Secondary
Rajasthan Technical University
Bachelor of Technology (B.Tech.)
2006 — 2010
Skills
- Process Improvement
- Sla
- Transition Management
- System Administration
- Network Monitoring Tools
- Customer Service
- Identity Management
- Access Control Management
- Quality Auditing
- Cmdb
- Service Delivery
- Problem Management
- Desktop Support Management
- Service Quality
- IT Service Management
- Change Management
- Remote Troubleshooting
- Jira
- Service Design
- Windows 7
- Application Support Services
- Solution Implementation
- Business Process Improvement
- Service Desk
- Team Management
- Service-Level Agreements (Sla)
- Process Transitioning
- IT Operations
- Itil
- Knowledge Management
- Bmc Remedy Ticketing System
- Service Reporting
- Incident Management
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