Aishwarya Roy
Customer Engagement Executive @Woodrock Infotech Private Limited
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WORK HISTORY
Customer Engagement Executive @Woodrock Infotech Private Limited
I support Blinkit riders by handling inbound calls, resolving queries, and providing real-time solutions with empathy and clarity. My role focuses on ensuring smooth delivery experiences by:Assisting riders with navigation, order updates, and issue resolution.Handling customer concerns with professionalism and patience.Communicating fluently in English and Hindi to build trust and clarity.Staying calm under pressure and de-escalating difficult situations.Through this role, I’m honing my skills in customer engagement, problem-solving, and voice process operations, while contributing to Blinkit’s mission of fast and reliable service.
EDUCATION
Jamia Millia Islamia
Masters in Social Exclusion and Inclusive Policy
Scaler
DSML
Sacred Heart Convent School
ISC & ICSE
Guru Jambheshwar University
Bachelor of Arts - BA
ABOUT AISHWARYA ROY
I’m building at the intersection of event technology, experience operations and…
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