Aishwarya Modem

About Aishwarya Modem

Result-oriented Professional with over 4 years of experience in Software Development, Servicenow Development-ITSM, ITSM Pro, Project Management, Technical Analysis, Requirement Gathering, Sprint Planning, Process Design, Data Analysis, Client Management. A Qualified IT Professional with Service-Now suite development experience. Deep functional and technical expertise of the Service Now platform, as well as experience in delivering medium to large-scale Service Now implementations.Expertise in creating flows using flow designers, implementing service catalog, service portal designs, AI search, Virtual Agent chat bot - end to end designing topic flows, topic block, deflections along with configurations in virtual agent with Teams, Microsoft AD, Workspaces, Agent chat, NLU trainingProficient in implementing Predictive Intelligence using Similarity, classification, clustering and regression frameworks. Enabled Predictive intelligence on incident table, Virtual AgentDesigned reports using database views, metric definitions and dashboards for better visualization to the client. Expertise in workflows and flows with manual and dynamic approval groups, assignment lookup rules, Ul Actions, UI Policies, ACLs, Service Portal and Configuration, Business Rules, Client Scripts, Script Include, Transform maps, Update Sets, Export sets, notifications, Inbound, out bound email actions, email scripts and scheduled jobs

Experience

1. Software Engineer

   Lloyds Technology Centre India

   Dec 2025 — Present

Education

• Sri Indu College Of Engineering & Technology

  Bachelor of Technology - BTech, Computer Science

  2017 — 2021