Aishwarya Marathe
Experienced Customer Service Professional with 6+ Years of Success in Providing Exceptional Support to Diverse Clients.
- Role
- Senior Customer Support Executive at Raft
- Location
- Daman, IN
- LinkedIn followers
- 500 followers
About Aishwarya Marathe
Hello! I have worked as a Technical Support Specialist for over 6 years. This…
Experience
Senior Customer Support Executive
Sep 2022 — Present · Daman, IN
Collaborating closely with cross-functional teams to address and resolve customer inquiries effectively.• Reviewing tickets escalated from Customer Support Executives, determining appropriate resolution pathways.• Maintaining open communication with the team during critical incidents to minimize customer inconvenience.• Prioritizing exceptional customer satisfaction through proactive support and timely responses.• Documenting customer interactions and solution methodologies meticulously in Jira.• Staying updated on product modifications, updates, and features to enhance customer assistance.• Facilitating team engagement for knowledge sharing and implementing best practices.• Identifying and communicating emerging trends or patterns in customer inquiries to inform management decisions.
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