Aishwarya Lakshmi

About Aishwarya Lakshmi

Hello LinkedIn family, I would like to grid each and every family member of LinkedIn. My name is Aishwarya Laxmi and i live and rise in Dehri on sone, Rohtas, Bihar. I have completed my MBA from Sree Saraswathi thyaga raja college. I did also BSC Chemistry in my graduation. if I\'m talking about internship during MBA that was HR intern in kopuram chit pvt Ltd after that i have 1 year of experience in Flipkart as a Hub executive (TL) and my job role is to - Spearheaded overall hub operations management, ensuring adherence to operational standards and surpassing customer expectations- Implemented robust processes for seamless customer experiences and initiated employee engagement initiatives- Meticulously tracked financial metrics including cash on delivery transactions and cost per shipment- Achieved and maintained target capacity utilization levels, optimizing resource allocation- Provided regular reporting and analysis for data-driven decision-making- Oversaw both last mile and first mile operations, managing business-to-customer deliveries and consignments from local sellers and mother hubs- Utilized real-time performance tracking tools for prompt decision-making to address operational challenges and capitalize on opportunities- Focused on operational excellence, customer satisfaction, and team engagement, contributing to organizational success and growth. Thank you so much for your precious time.

Experience

1. Executive Hub Operations

   Flipkart

   Oct 2023 — Present · Bihar, IN

   As an Executive in Hub Operations at Flipkart since October 2023, I\'ve been instrumental in ensuring the smooth functioning of hub facilities. Spearheading efforts to maintain operational excellence, I oversee various aspects including cash on delivery transactions, petty cash management, and monitoring cost per shipment to align with budgetary targets. Achieving and maintaining target capacity utilization levels has been key in optimizing hub performance. Moreover, I manage both Last Mile and First Mile Operations, leveraging Flipkart\'s sophisticated ERP systems for streamlined processes and timely deliveries. Continuous monitoring and analysis allow me to proactively address operational challenges and make data-driven decisions to drive improvements. By implementing employee engagement initiatives, I foster a positive work culture and enhance team performance. Regular preparation of business dashboards and reports facilitates data-driven decision-making and ensures alignment with organizational objectives. My dedication to excellence and quick decision-making abilities contribute to the success of Flipkart\'s hub operations- Managed hub operations, ensuring adherence to operational standards and exceptional customer satisfaction- Implemented employee engagement initiatives, fostering a positive work culture and enhancing team performance- Prepared business dashboards and reports, facilitating data-driven decision-making- Oversaw cash on delivery transactions, managed petty cash, and maintained cost per shipment (CPS) within budgetary constraints- Achieved target capacity utilization and maintained end-of-day (EOD) reports, customer matrices, and Net Promoter Scores (NPS)- Handled Last Mile and First Mile Operations, leveraging company ERP systems for streamlined processes- Conducted live performance tracking and made quick, data-driven decisions to address operational inefficiencies.

Education

• Bharathiar University

  Master of Business Administration - MBA

  2020 — 2022

• Sudama high school

  Master of Business Administration - MBA