Aishwarya Kumari

About Aishwarya Kumari

Hi, I\'m Aishwarya Kumari, I am an Experienced Senior Delivery Manager with a demonstrated history of working in the information technology and services industry. Skilled in Service Delivery, Microsoft Online Services, Operations Management, Business Process Analysis, and Service Desk Express. Strong consulting professional with a Master of Business Administration - MBA focused in Human Resources from Indian Institute of Management Ahmedabad. I pursue great leadership qualities and excellent public-facing point person for clients, customers, vendor teams and service providers. Tech savvy and efficiency focused.project management is seeing a rise in the use of essential quality management concepts, including kaizen, value-added management, and quality improvement. T guarantee the standard of quality in projects, a great number of firms are heavily investing in quality management professionals.1. Degree in a Business-related Field2. Experience in Customer Service and Leadership3. Project Management and Quality Control Skills4. Resource Planning5. Strong Teamwork Skills

Experience

1. Senior Delivery Manager

   Deloitte

   Oct 2013 — Present · Mumbai, IN

   A person with a lot of drive is needed because they will be in charge of multiple consumers. If you want to deliver high satisfaction ratings regularly, you must show that you have the interpersonal skills necessary to establish and sustain strong bonds with your consumers. Additionally, you must show that you have strong business and commercial acumen and a track record of maximizing profitability and effectiveness. The IT service delivery manager job description includes the following:1. Performance and Quality Management The creation and execution of efficient personnel management plans is the primary responsibility of this position. This covers the hiring and training of new employees as well as the improvement of efficient departmental coordination and communication.This position focuses on finding and implementing practical ways to enhance our business\'s service offering.2. Service ManagementThe purpose of this position is to ensure that the company\'s services are constantly at their optimum. This entails keeping an eye on and overseeing the many facets of the business support activities.This role also manages serious incidents and reviews for the company. It is also in charge of creating efficient communication channels with other stakeholder groups.The ideal applicant will be capable of taking responsibility for the company\'s service delivery and exceeding customers\' expectations. Additionally, they will create plans and guidelines to boost the effectiveness of the business\'s operations.3. Meeting Support Every meeting room\'s operation must support corporate conferencing. It entails ensuring that the conference room has the hardware and software required to meet the requirements of its users.4. Technical Perception the effectiveness and efficiency of the desktop environment, you will collaborate with other team members as the leader of the desktop management team. Additionally, you\'ll participate in creating hardware and software standards.

Education

• Shri Ram College of Commerce (SRCC)

  Bachelor of Commerce - BCom, Accounting and Business/Management

• Delhi Public School - India

  SSC, Science

• Delhi Public School - India

  92.4, Business/Commerce, General

• Indian Institute of Management Ahmedabad

  Master of Business Administration - MBA, Human Resources Management and Services