Aishwarya Kumar
Amazonian, Lean Six Sigma Black belt
- Role
- Quality Analyst at Amazon
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Aishwarya Kumar
Hi! I’m a customer experience enthusiast with a knack for quality, data, and fixing what’s broken. Over the last 6+ years at Amazon, I’ve gone from solving timekeeping issues to auditing customer interactions and building smarter processes. Whether it’s reducing escalations or training teams to boost FCR and CSAT, I’m all in. Currently diving deeper into AI, program management, and tools that make service better—for customers and teams.
Experience
Quality Analyst
Sep 2025 — Present · Bengaluru, IN
As a Quality Analyst, I leverage data and technology to drive improvements in customer experience and operational efficiency. I analyze customer interactions to uncover trends, reduce escalations, and strengthen compliance, while collaborating with cross-functional teams to implement process enhancements that lower risks and improve outcomes. In addition, I work on automation and AI-driven solutions that streamline audits and optimize workflows, enabling greater accuracy and efficiency. Through these efforts, I help deliver measurable impact in customer satisfaction, team performance, and overall business results.
Education
Sri Krishna College of arts and science
Bachelor's degree
2016 — 2019
SRI KRISHNA ARTS AND SCIENCE COLLEGE
Bachelor of Science
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