Aishwarya Gupta

About Aishwarya Gupta

Even before completing my formal degrees in science and education, I was so into written communication that I developed a passion to take it forward as my career. My love for writing developed through daily journaling and writing about random stuff, and it has taken its form now in me as a content writer and social media marketer. In my Bachelor\'s, I got a chance to take charge of 35+ cadets in NCC as a commander. It has helped me in many ways, majorly in knowing people around me and developing empathy, coordinating, planning, and managing groups. I\'ve also worked for NGOs like Sarkarischool.in under We Citizens Foundation and Umeed Foundation to feed my soul, where we aim to fill in the gaps in education by producing qualitative content so that no child is deprived of valuable education. Having done lots of assignments at Kraftshala, I’ve gotten a better grasp on writing. I not only write creatively but also keep in mind my consumer and client’s perspectives and connect with them. Here are a few traits that stand out about me - Trustworthy - For the growth of your brand. Empathetic - Good at understanding client needs and marketing. Observer - To keep an eye on what’s going on in the market. An Enthusiastic Learner - Keen to learn every day.

Experience

1. Senior Associate

   Amazon

   Aug 2022 — Present

   Delivered operational support for marketplace sellers by resolving complex listing, account health, and order-related issues through email and chat.Ensured SLA adherence, seller satisfaction, and quick resolution of escalated cases.Led initiatives like reducing Non-Value-Added (NVA) tickets, improving Negative Review Rate (NRR), and enhancing case management workflows.Mentored IIDP-trained associates, conducted refresher sessions, provided real-time feedback, and improved their ACHT by 2.58 minutes in 4 weeks.Received GEM Award Twice for exceptional support and high performance in seller satisfaction and operational excellence.Collaborated with catalog, compliance, and technical teams to drive end-to-end case resolutions.Documented best practices, contributed to training content, and actively participated in daily huddles and team knowledge sharing.

Education

• Bundelkhand University

  Bachelor of Science - BSc.

• Dayalbagh Educational Institute

  Bachelor of Education - BEd

  2019 — 2021

• Kendriya Vidyalaya

  SSC

• Kendriya Vidyalaya

  HSC