Aishwarya Gupta
Senior customer experience program manager @ Microsoft | Driving Customer Experience Initiatives
- Role
- Senior M365 Advanced Cloud Engineer at Microsoft
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Aishwarya Gupta
With over five years of experience in cloud engineering and customer success, I lead strategic initiatives at Microsoft as a Senior M365 Advanced Cloud Engineer. My focus is on enhancing customer experiences by driving Copilot and M365 adoption across commercial and sovereign cloud environments. Partnering with cross-functional teams, I organize AI enablement workshops and change management sessions, tailoring solutions to help organizations transition seamlessly into transformative technologies. At Microsoft, I collaborate to address critical customer challenges, build automation tools, and develop self-service resources to scale global learning. Recognized for fostering collaboration and delivering measurable outcomes, I remain committed to empowering customers through innovation and strategic problem-solving.
Experience
Senior M365 Advanced Cloud Engineer
Sep 2024 — Present · Hyderabad, IN
Led strategic customer experience programs across commercial and sovereign cloud environments, driving M365 and Copilot adoption while resolving critical customer issues and shaping product improvements. Managed cross-functional teams across multiple regions, working closely with engineering, product, and customer success teams to deliver smooth, proactive support and measurable results. Organized Copilot adoption sessions, generative AI enablement workshops, and customer change management workshops to help organizations adapt to new technologies and succeed with transformation initiatives. Built automation tools and self-service resources to support global learning. Recognized for collaborative leadership, data-informed decisions, and a strong focus on customer needs.
Education
University of Hyderabad
PGDBM, Business Administration, Management and Operations
2017 — 2018
Osmania University
Bachelor of Engineering - BE, Computer Science
Andhra Mahila Sabha P Obul Reddy Public School
High School/Secondary Diplomas and Certificates
1998 — 2008
Sri Chaitanya College of Education
Intermediate, Maths, Physics, Chemistry
2008 — 2010
Skills
- Microsoft Excel
- Powerpoint
- Infopath
- Sharepoint 2013
- Microsoft Word
- Airwatch
- Html
- Cascading Style Sheets (Css)
- Windows Server
- Microsoft Office
- Public Speaking
- Customer Service
- Sql
- Sharepoint Administration
- Sharepoint
- C#
- Project Management
- Sharepoint Server
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