Aishwarya Gedam
Business Analyst | Salesforce (Sales, Service & Financial Services Cloud) | BA/PM | CRM & Process Optimization | 4+ Years Experience
- Role
- Business Analyst at Cloudcolon
- Location
- Nagpur, MH, IN
- LinkedIn followers
- 500 followers
About Aishwarya Gedam
I have a 4+ year experience in Business Analyst and have a profound interest in driving operational excellence and delivering strategic insights. I am skilled in interpreting data, identifying trends, and providing actionable recommendations. I excel at requirements gathering, process mapping, stakeholder management and bridging the gap between technical teams and business stakeholders. I have proven track record of implementing effective quality control measures. I am committed to continuous learning and staying updated with best industry practices.Understand various SDLC methodologies (Agile, Scrum, Waterfall etc.)Recently, I have transitioned into the Salesforce ecosystem and begun expanding my capabilities as a Salesforce Business Analyst and Admin. I am proficient in Salesforce Sales Cloud and Service Cloud, including user management, object relationships, validation rules, automation tools like Flows and Process Builder, and report/dashboard building. My focus is on supporting lead-to-cash processes, case management, and aligning Salesforce solutions with business goals.I’m currently enhancing my skills through hands-on projects and Salesforce Trailhead modules, working toward deeper knowledge in CRM transformation. My goal is to leverage Salesforce to streamline business processes, improve team productivity, and create more customer-centric solutions.With a strong foundation in quality assurance methodologies, I began my career as a Quality Analyst, transitioned into a Business Analyst role, and am now growing into a specialized Functional Business Analyst focused on Salesforce platforms and CRM-driven solutions.
Experience
Business Analyst
Jun 2025 — Present · Indore, IN
Actively upskilling in Sales Cloud, Service Cloud, and Financial Services Cloud, focusing on industry-specific data models and business workflows2. Conducting structured walkthroughs to understand end-to-end CRM processes and use cases3. Documenting learnings, observations, and gaps from a Business Analyst / PM perspective4. Participating in bi-weekly sync-ups with senior stakeholders to review progress and align on outcomes
Education
SB Jain Institute of Technology Management and Research, Yerla
Mechanical Engineering
2017 — 2021
Gayatri vidya mandir junior college
11th and 12th Science
2015 — 2017
Prashant high school
1st to 10th
2006 — 2015
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