Aishwarya Dhakal
Business Analyst | JIRA and Salesforce Administration
- Role
- Business Analyst at CyncHealth
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
About Aishwarya Dhakal
Experienced JIRA and Salesforce Administrator with a strong background in agile project management, system configuration, and data analysis. Expert in setting up JIRA boards, workflows, automation, dashboards and implementing Advanced Roadmaps to enhance project tracking and forecasting. Skilled in Salesforce administration, including custom application development, flow management, and system integration.
Experience
Business Analyst
Jul 2022 — Present · Omaha, NE, US
Administered 10 Different Health Information related projects.• Collaborate with stakeholders to elicit and prioritize business requirements, ensuring alignment with organizational goals.• Act as the primary liaison between business units and technical teams, fostering clear communication and addressing blockers.• Experience in building Advance Excel report for executive level.• Develop data operation processes, data quality (SQL), and document gaps for leadership.• Administrated Company DevOps, Jira and salesforce• Redesigned salesforce layout and connect it with different platform.• Designed and implemented custom forms application in salesforce.• Utilized Data Loader and Data Import Wizard for data management, including importing, exporting, and deduplication efforts.• Created and maintained comprehensive reports and dashboards to monitor key metrics and drive data-driven decision-making• Implemented automation processes using Process Builder and Flow to streamline workflows, increasing operational efficiency.• Design and developed internal and external site using Salesforce• Implemented and managed RESTful APIs to facilitate seamless data integration between Salesforce and external systems, enhancing overall workflow efficiency.• Configured and managed JIRA projects, workflows, and permissions to support agile project management and enhance team collaboration.• Customized issue types, fields, and screens to align JIRA functionality with business requirements.
Education
College of applied business
Bachelor in information management, Computer and Information Sciences and Support Services
2011 — 2015
Maharishi International University
Masters in Business Administration, Information Resource Management, Enterprise Resource Planning
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