Aishik G.
Operations Expert Lloyds Banking Group @TP
Glasgow, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jan 2025 — Present
Operations Expert Lloyds Banking Group @TP
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Glasgow, GB
Managed high-volume customer interactions, addressing over 60 inquiries daily related to banking operations. • Achieved a 74.5% first-touch resolution rate, improving operational efficiency. • Collaborated with cross-functional teams to enhance service delivery, resulting in a 15% increase in customer satisfaction scores.
EDUCATION
2023 — 2024
University of Glasgow
Master of Science - MSc
2019 — 2022
Scottish Church College
Bachelor's degree
ABOUT AISHIK G.
Hello, I am a postgraduate in International Relations from the University of Glasgow…
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