Aisha Kelly-Vong

About Aisha Kelly-Vong

Professional: 14 year veteran of Salesforce with 8+ years of that time serving as a field leader managing Customer Success Managers. My experience before and after joining Salesforce runs the gamut from over 7 years of experience in business development for high tech companies, 17+ years experience managing client/vendor relationships, and 17+ years building and leading high performing, self-sustaining teams.Repeatedly recognized as top Talent at Salesforce including the recent inclusion in an internal leadership program targeting high-potential women. Recognized for being a flexible team player with a positive attitude. A resourceful problem-solver with a solid history of follow-through. Anticipation of business issues before they arise and development of proactive solutions to address them. Ability to handle multiple projects simultaneously with excellent judgment, prioritization and attention to detail. Many years of experience working with senior and executive management.Board ServiceCurrently serving on the board of directors for Girls Inc. of Alameda County for the 4th year. Girls Inc. is a 50-year-old organization that connects with girls from underserved neighborhoods with programs and access to resources and opportunities they need to navigate gender, economic, and racial barriers to realize their potential. Our vision is that these girls grow up feeling valued, safe, and prepared to achieve their dreams of college, career, and leadership.

Experience

1. Sr Director Customer Success Experience

   Docusign

   Nov 2025 — Present · San Francisco, CA, US

   Own the global Customer Success Experience function, setting the vision, strategy, and roadmap for DocuSign’s end-to-end post-sales customer journey- Design, integrate, and optimize the Customer Success operating model across Professional Services, Learning & Onboarding, Support, Technical Account Management, and Customer Success Account Management- Lead CS Experience systems, tools, and technology, including AI-assisted capabilities, ensuring scalability, operational efficiency, and measurable customer and business impact- Partner as a senior leader within CS across Customer Success Strategy & Operations, Technology, Field Leadership, and Role Enablement, aligning people, process, and platforms to DocuSign’s revenue and growth objectives- Serve as a key cross-GTM partner to Sales, Partners, IT, and Enterprise Transformation, influencing end-to-end customer engagement and post-sales motion design- Steer large-scale, cross-functional initiatives that modernize how Customer Success operates balancing customer value, productivity, financial outcomes, and long-term scalability- Lead and develop a high-impact leadership team, building capability in systems thinking, execution discipline, and continuous improvement to support sustained organizational growth

Education

• University of California, Berkeley

  Psychology

  1997 — 1999

• Berkeley College

  BBA, Fashion Marketing & Merchandising Management

  2005 — 2007

Skills

• Solution Selling
• Crm
• Cross-Functional Team Leadership
• Management
• Account Management
• Program Management
• Lead Generation
• Saas
• Sales Process
• Strategy
• Salesforce.com
• Cloud Computing
• Product Management
• Team Management
• Enterprise Software
• Sales Management
• Software as a Service (Saas)
• Business Development
• Business Strategy
• Strategic Planning
• Customer Relationship Management (Crm)
• Sales