Aisha Zeba
Manager - Operations | Amazon | PRINCE2® Foundation Certified
- Role
- Manager at Amazon
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Aisha Zeba
Skilled Operations Team Manager bringing self-directed and confident management style…
Experience
Manager
Sep 2022 — Present · IN
People Management -• Leading and developing a team of 20-30 associates; responsible for the overall performance management.• Actively participating in and driving the continuous improvement culture through ‘kaizen’ and lean projects.• Mentoring and acting as a resource to new managers and expedite their learning curve also devise action plan to develop and groom associates into future CS Managers.• Leading Site Level initiatives, primary owner of functional responsibilities that impact overall site.• Performing delegated duties of the Operations Manager as and when required.• Develop and Achieve performance goals and objectives in line with the network wide vision and goals.Business/Operations Management -• Identifying customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate.• Driving process improvements to enhance the operational efficiency of the site.• Developing and achieving performance goals and objectives in line with the network wide vision and goals.
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