Aisha Chavis-Smith
Sr. Leader | Problem Solver | Influencer | Collaborator | Communicator | Spanish Speaker
- Role
- Sr Leader, Business Operations Cx Americas Service Provider at Cisco
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Aisha Chavis-Smith
Value Proposition:\"A confident, yet considerate, Business Operations Manager who is passionate about delivering results that directly improves the business, through high performance, analysis, collaboration, and influence.\"About Me:\"I am a problem solver to my core. I am always most effective in opportunities that allow utilization of my interpersonal, organizational, time management, and technical skillsets. With a strong ability to understand business needs to identify a sufficient solution; I use my clarity and conviction to drive teams to act decisively.\"
Experience
Sr Leader, Business Operations Cx Americas Service Provider
Jun 2024 — Present · Morrisville, NC, US
Senior Business Operations Leader in CX Americas Operations, focusing on strategic enablement and execution of Customer Experience strategies within the Service Provider sector-Spearheading operational excellence through the integration of processes, methodologies, tools, and systems to align with business objectives and drive data-driven decision-making-Building and nurturing robust relationships with key internal stakeholders to ensure cohesive business execution and process alignment-Partnering with finance and Business Intelligence teams to provide insightful operational and financial analytics, fostering a culture of continuous improvement and informed decision-making-Leading and developing a high-performing Operations team, committed to operationalizing policies and methodologies that support the organization\'s strategic goals-Leveraging deep industry knowledge to drive operational and financial initiatives, with a focus on enhancing the customer experience and achieving service excellence.
Education
East Carolina University - College of Business
Bachelor of Science in Business Administration , Management Information Systems, General
2017 — 2021
East Carolina University
Master of Business Administration - MBA
Wake Technical Community College
Associate’s Degree, Data Modeling/Warehousing and Database Administration
2015 — 2017
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