Aisha Chaney

Sr Director, Customer Success - Enterprise @PointClickCare

Toronto, ON, CA

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

Reveal Contact Details

Signup · Get unlimited contacts

WORK HISTORY

Nov 2020 — Present

Sr Director, Customer Success - Enterprise @PointClickCare

View department →

Creation of KPIs and OKRsCollaborative development of Customer Success maturity modelOwnership of strategic projects to optimize GainsightAnalyzing lagging indicators of churn to inform where to investEnsuring prioritization, resolution and escalationsCreation of internal process improvements, fostering customer centricity

EDUCATION

N/A

Sheridan College

Visual Display & Design/Visual Marketing

1999 — 2001

Sheridan College

Social Service Worker/Gerontology

N/A

University of Toronto

Leadership Essentials

SKILLS

Media RelationsAccount ManagementStrategic Policy DevelopmentSpecial Events CoordinationVolunteer ManagementCrmEmployee TrainingProgram ManagementEvent ManagementCommunity RelationsCustomer Relationship Management (Crm)Public SpeakingLead GenerationCoaching StaffManage Client RelationshipsSoftware as a Service (Saas)Customer ServiceManagementTeam BuildingProgram DevelopmentSales ProcessCommunity OutreachCommunity DevelopmentHiring PersonnelLong-Term CareStrategic PlanningProject ManagementStewardshipStaff SupervisionCase ManagmentSaasGroup FacilitationProject Coordination

ABOUT AISHA CHANEY

A customer-centric business leader with strong organizational agility and vision. My approach to Customer Success is driven by empathy and a passion for delivering an exceptional post-sale experience. Experienced in SaaS and healthcare, with a strong focus on scaling and maturing high performing CS teams. Committed to delivering customer and organizational outcomes, leveraging data to refine expansion, adoption and retention motions.

This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.