Aish Srivastava
startek
- Role
- Inbound Customer Service Representative at Startek
- Location
- Prayagraj, UP, IN
- LinkedIn followers
- 500 followers
Experience
Inbound Customer Service Representative
Sep 2023 — Present
Respond to customer inquiries through various channels promptly and professionally. Troubleshoot and resolve product related issues to ensure customer satisfaction. Assist customers with tracking their orders and providing updates on delivery status. Resolve issues related to payment failures, refunds, and cancellations. Address customer complaints regarding damaged or wrong products and initiate return or replacement processes 6. Provide clear information about product availability, pricing, and promotions. Maintain accurate records of customer interactions and update their service requests in the system. Gather customer feedback and share it with internal teams for service improvement. Achieve performance metrics such as customer satisfaction scores, response times, and resolution KPIs
Education
Allahabad Degree College
Bsc
2023
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