Alexandra Ioannidi

Senior Client Manager, Global Merchant Services @American Express

London, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2022 — Present

Senior Client Manager, Global Merchant Services @American Express

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In my current role as Senior Client Manager at American Express Global Merchant Network Services I am responsible for building and managing relationship with key merchant clients, driving incremental revenue through strategies that enhance profitability, engagement and customer satisfaction. Key responsibilities include deepening existing relationships, negotiating contract renewals, identifying growth opportunities and partnering with internal teams to deliver tailored solutions, marketing campaigns and data- driven strategies that meet both Amex and Merchant goals.

EDUCATION

2014 — 2015

Alba Graduate Business School

Master’s Degree, Tourism Management

2009 — 2014

Panteion University of Social and Political Sciences

Bachelor’s Degree, Economic and Regional Development

SKILLS

Tourism ManagementSales OperationsHospitalityCustomer ServiceMicrosoft OfficeResearchHotelsEffective CommunicationMicrosoft ExcelService OperationsCommunicationFlexibilityHotel ManagementTourism MarketingManagementTeamworkPublic RelationsEnglishPlanning and OrganizingOperaProblem SolvingMicrosoft WordHospitality IndustryManage Client ExpectationsHospitality ManagementMarketing Strategy

ABOUT ALEXANDRA IOANNIDI

I am a Senior Client Manager in Financial Services, partnering with leading travel, leisure and hospitality brands to drive results through strategic solutions and skilled negotiation.With expertise in navigating complex financial challenges, I help clients secure value, strengthen resilience and achieve growth. Recognised as a trusted advisor and strong negotiator, I focus on building partnerships that deliver measurable outcomes and long- term success.

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Alexandra Ioannidi — Senior Client Manager, Global Merchant Services at American Express in London, GB | Unifers