Ainsley Pereira
Head Customer Support Services (Operations) at HCL Technologies | VP | Loyalty Programs | Customer Support | Airlines | Travel & Hospitality | Operations | Transition | BPO | Project Management | Business Transformation
- Role
- Head Customer Support Services (Operations) at HCLTech
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Ainsley Pereira
Overall 28+ years’ experience working in Loyalty Program Operations, Client Servicing, Customer Support (Member) Service & Fulfillment Management in Airlines, Travel & Hospitality vertical. Extensive experience of dealing with domestic and international clients. Excellent human relations skills and even a more innate and acute understanding of customer service, that encompasses the entire gamut of service from the basic telephone call servicing to the more complex and critical aspects of the loyalty business especially the airline loyalty business and the analytics around it. This includes but not limited to Project Management. • Extensive experience of dealing with domestic and international clients. • Customer Support Services. • Project and Program Management - Transitions Experience • Excellent organizational skills and proficient in setting-up internal controls. • Business and Knowledge Process Outsourcing (BPO)- Process Improvement and Re-engineering - Business Transformation • Customer and Vendor Relationship Management • Budget management and Forecasting • Management & Execution of Fulfillment Managed Services (end-to-end)
Experience
Head Customer Support Services (Operations)
Sep 2019 — Present · Mumbai City district, IN
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