Aini Bhatti

Technical Product Manager @TELUS

Vancouver, BC, CA

Refined and delivered the roadmap for a $10M digital transformation project to consolidate multiple legacy billing systems into a single, modern billing system for nation-wide SMB sales. Ensured organizational readiness for launch by prioritizing development and testing efforts and directing change management across a large cross-functional team and stakeholders. Identified and mitigated a launch issue that resulted in 600 customers missing their first bill. Calmly led a 30-person team to not only fix the code, but also proactively communicate the issue and defer late fees for impacted customers. Influencing without authority, led three teams to adopt an agile mindset and approach to develop user-centric solutions. Advocated for product-centric delivery and acted as a key contributor in the Product community of practice. Prolific DEI champion across all levels of the TELUS Business organization and co-chair of the Women’s Resource Group subcommittee responsible for amplifying and championing the other Employee Resource Groups that support LGBTQIA2S+, BIPOC, and Abilities communities.

The University of British Columbia

BSc

British Columbia Institute of Technology

Associate Certificate with Distinction