Aimen Maache

Train Host @Hoole Consultancy

Birmingham, GB

Train Host at Hoole Consultancy (in partnership with CrossCountry)Key Responsibilities and Achievements:1. Inventory and Sales Optimization:Managed a trolley service, maintaining optimal stock levels and ensuring the availability of fresh goods. Adapted inventory strategies in response to demand fluctuations, demonstrating agility and a keen understanding of consumer behavior to maximize sales.2. Financial Management and POS Proficiency:Oversaw accurate financial transactions using a Point of Sale (POS) system. Balanced daily sales and meticulously maintained records, underscoring my attention to detail and commitment to financial accountability and accuracy.3. Operational Excellence and Safety Compliance:Collaborated effectively with staff to ensure adherence to safety protocols, contributing to smooth operations and an enhanced passenger experience. Demonstrated the ability to work effectively in a team and maintain high operational standards.4. Customer Relationship Management:Prioritised passenger comfort by resolving concerns and providing exceptional service. Established positive relationships with passengers, showcasing my ability to connect with clients and deliver customer satisfaction.