Ailyn Rodriguez

About Ailyn Rodriguez

Experienced Director of Operations with a demonstrated history of working in the banking industry. Skilled in Change Management, Employee Engagement, Development and Coaching, Process Improvements, Team Building, and Leadership.

Experience

1. Director, Customer Care Group- Fulfillment

   Ally

   Feb 2022 — Present

   Lead a Team of 200+ Employees Domestically and InternationallyOversight of the following auto portfolio operations processes- Personal Property Tax, Sales and Used Tax, Parking Ticket and Tolls, Substitution of Collateral, Commercial Services- Paid in Full Title Release, Payoff Overages, Short Payoffs- Aftermarket Product Servicing- Credit Bureau Furnishing and Dispute ResolutionExperience-Collaborate with executive-level management in the development of performance goals and long-term operational plans-Set strategic goals and objectives for operational efficiency and increased productivity-Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration-Work with Finance on the development of financial and budgetary plans-Analyze current operational processes and performance, and implement solutions for improvement where necessary-Develop, implement, and monitor day-to-day operational processes to provide visibility into the goals, progress, and obstacles of key initiatives-Vendor and supplier oversight of expenses and performance metrics-Provide ongoing coaching and development to leaders that manage the day-to-day operations-Collaborate with Compliance and Risk partners to analyze, improve, or develop controls to reduce risk - Implement process improvements to maximize output and minimize costs-Uphold the organization\'s policies and standards, and ensure that legislative regulations are being followed-Work closely with Human Resources to lead the team with integrity and to establish and maintain a trusting, inclusive, and productive environment-Promote diversity, equity and inclusion-Collaborate with Training and Development partners to develop ongoing training resources to new, tenured and upcoming leaders.

Skills

• Team Building
• Management
• Banking
• Customer Satisfaction
• New Business Development
• Business Development
• Call Centers
• Commercial Banking
• Small Business
• Strategic Planning
• Small Business Lending
• Loans
• Credit
• Consumer Lending
• Sales
• Leadership
• Retail Banking
• Customer Service
• Commercial Lending