Ailsa Lorimer
Customer Hub Manager @One Manchester
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WORK HISTORY
Customer Hub Manager @One Manchester
Manchester, GB
EDUCATION
AQA Work Based Learning
Advanced Level Apprenticeship in Management
SKILLS
ABOUT AILSA LORIMER
At One Manchester our focus on customer experience is paramount. As Contact Hub Manager, fostering a culture of excellence and growth has been the cornerstone of my leadership. With a strong foundation in team management my approach emphasises effective communication and hands-on engagement to build team unity and enhance stakeholder relations.Representing the organisation with professionalism and confidence, I navigate the complexities of customer interactions, ensuring alignment with KPIs and contractual SLAs. The goal is to create a work environment that inspires dedication and satisfaction, leading to positive outcomes for both our team and customers.
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