Aileen Rocheleau
Senior Business Manager, VP at Citizens
- Role
- Business Segment Owner Lending and Business Banking Customer Support VP at Citizens
- Location
- Tiverton, RI, US
- LinkedIn followers
- 500 followers
About Aileen Rocheleau
Senior Contact Center and Customer Experience leader with 20+ years of experience leading…
Experience
Business Segment Owner Lending and Business Banking Customer Support VP
Dec 2017 — Present · Johnston, RI, US
Education
Bryant University
Certificate
Salve Regina University
BA
Skills
- Strategic Planning
- Outsourcing
- Cross-Functional Team Leadership
- Retail Banking
- Customer Satisfaction
- Training
- Insurance
- Call Centers
- Business Development
- Coaching
- Analysis
- Recruiting
- Account Management
- Change Management
- Quality Assurance
- Vendor Management
- Team Leadership
- Visio
- Microsoft Office
- Sales
- Project Management
- Operations Management
- Process Improvement
- Management
- Team Building
- Leadership
- Business Analysis
- Customer Experience
- Loans
- Call Center
- Program Management
- Integration
- Credit
- Customer Retention
- Customer Service
- Business Process Improvement
- Performance Management
- Financial Services
- Crm
- Employee Training
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