Aileen Libengood

About Aileen Libengood

I am an Epic Resolute HB/CDM/Charge Router-certified MBA/PMP with 20 years in the healthcare space. My specialty is CDM/Charge Capture/Revenue Integrity, but also have extensive broad-based experience in Change/ Implementation Leadership, Process Optimization, and Instructional Design in the Epic Revenue Cycle space. I have implemented and upgraded Epic in over 30 hospitals and hundreds of clinics, reaching into all corners of the Revenue Cycle with a passion for integrating clinical and business operations. • 30+ years driving operational start-ups, IT conversions and implementation, and process improvement/quality initiatives and programs• 22+years in the healthcare industry in various revenue cycle, clinical operations, IT, regulatory, and quality leadership roles with large and small healthcare organizations around the US• 17+years on various Epic application and implementation/ deployment teams as an Project Manager, Build Analyst, Principal Trainer/ Instructional Designer and Organizational Readiness/ Change Leader• Advanced degrees in Business and Organizational Training & Development with additional graduate work in leadership, change management, project management, quality management and Lean in Healthcare• Epic Resolute HB, Charge Description Master, Charge Router, HB Expected Reimbursement (Contracts) and Hospital Registration Revenue Cycle Readiness certifications• Certified Project Management Professional (PMP)•. Prosci Certified Change Practitioner• Certified in Accelerating Implementation Methodology (AIM), GE Change Acceleration Process (CAP) and GE Work-out• A passion and gift for designing programs and structures to navigate the ever-changing healthcare landscape• Belief that strong integration of the clinical and business hemispheres is essential for patient-center performance • Approach problems from a systems perspective, working with the big picture and fine details simultaneously, understanding complex connections and critical dependencies• Partner and communicate within and across operational and technology teams, and up and down organizational structures to develop innovative solutions and drive user adoption.

Experience

1. Sr Resolute Charging Analyst

   Insight Global

   Nov 2024 — Present · Sacramento, CA, US

   Charging Refuel/ foundation alignment project for UC Davis

Education

• University of Denver - Daniels College of Business

  Master of Business Administration - MBA, Organizational Leadership

  2000 — 2003

• Portland State University

  Certificate, Lean in Healthcare

  2014 — 2015

• Washington State University

  Bachelor of Arts (B.A.), Social Sciences

• University of Denver - Daniels College of Business

  Master of Science - MS, Management (Organizational Training and Development)