Aila Garrett
- Role
- Enterprise Customer Success Manager at Samsara
- Location
- Arlington, VA, US
- LinkedIn followers
- 500 followers
About Aila Garrett
Strategic CSM with over 10 years of experience in Account Management, Customer Success…
Experience
Enterprise Customer Success Manager
Jun 2022 — Present
Manage enterprise accounts totaling over $10M ARR, driving adoption of Samsara’s IoT hardware and SaaS offerings across customers in field services, transportation, and the public sector- Partner with executive and program-level stakeholders to conduct executive business reviews, deliver value management workshops, and create success plans by defining objectives, metrics, and timelines to drive tangible business outcomes- Collaborate cross-functionally with Engineering, Product, Sales/Renewals, Finance, and Support to advocate for product features, drive escalations to resolution, and renew and expand high-profile Enterprise accounts- Develop and execute strategies to improve customer sentiment and account health.
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