Aieda Abdulhafiz-Goodman

About Aieda Abdulhafiz-Goodman

My professional purpose is to make the world a better place, by providing people with access to the tools they need to make big leaps forward. Instead of sitting back and complaining about what is missing in the world, lets fill those holes with creative, fun and innovative ways to learn. Core Competencies: Leadership and Development |Human Development | Communication | Interpersonal |Time-Management | Organization | Customer success| Self-Motivated | Flexible | Strong Multitasking skills | Excellent phone and written communication skills

Experience

1. Senior Customer Success Operations Analyst

   Responsive

   Sep 2022 — Present

   Primary contact and SME for fundamental CS metrics such as renewal rates, gross and net revenue retention, churn, customer usage, and adoption-Collaborate with CS leadership on developing metrics and KPIs to measure success against new business initiatives-Collaborate with other Rev Ops team members to develop unified metrics and analytics across the whole customer journey-Establish reporting, compliance, and operational cadence.

Education

• Texas Tech University

  Bachelor of Science (B.S.), Human Development and Family Studies, General

  2011 — 2013