Aidan Azcuna
Client & Customer Experience Advisor @Santander
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WORK HISTORY
Client & Customer Experience Advisor @Santander
Showcased banking operations such as transactions, fraud prevention, and digital banking assistance, successfully identifying and escalating 9 fraud cases, protecting and reducing financial losses.• Strengthened customer relationships by advising and identifying product and service needs, increasing customer satisfaction and retention by 20% branch-wide.
EDUCATION
Dartford Grammar School for Boys
International Baccalaureate
Queen Mary University of London
BSc Human Geography with Business Management
Victory Christian International School
High School Diploma
ABOUT AIDAN AZCUNA
Operations and project management with experience in studio management, customer service,…
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