Aïcha Diallo
Customer Operations Manager @Pelico
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WORK HISTORY
Customer Operations Manager @Pelico
Miami, FL, US
Établir des relations de confiance : Renforcer les partenariats clients, améliorer l’intelligence manufacturière et gérer les escalations avec empathie.• Piloter l’onboarding et l’adoption : Assurer une mise en œuvre fluide du logiciel, favoriser l’adoption des utilisateurs et fournir un soutien sur site.• Collaborer et partager des insights : Travailler en équipe pour optimiser l’expérience client et influencer la stratégie produit.• Développer les comptes et la valeur : Identifier les opportunités de croissance, soutenir l’upselling et maximiser la valeur client.• Définir des objectifs et des indicateurs : Aligner les clients sur les objectifs, les KPIs et les échéances pour générer un impact business.
EDUCATION
University of Central Florida
Bachelor of Engineering - BE, Industrial Engineering
KEDGE Business School
MSc International Business, International Business
ABOUT AÏCHA DIALLO
My name is Aicha Diallo. I am a hardworking, results-driven, dynamic, compassionate and passionate professional. I am an Industrial Engineer with experience in International Business, Manufacturing, and Industrial Engineering, Supply Chain management, Event management, Project management within the Food Insecurity and Aerospace Defense industries. Independent of my technical competencies, I boldly introduce and work to implement creative and innovative ideas towards continuous improvement. Some of my strengths include: organization, people & task management skills, adaptability, leadership, and ability to deliver creative solutions for complex issues. A fun fact about me is even though I am originally from Pembroke Pines, Florida, I spent about 9 years of my childhood living and traveling around the continent of Africa.
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