Aicha Gray
Technical Account Manager @Zscaler
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WORK HISTORY
Technical Account Manager @Zscaler
London, GB
At Zscaler, we accelerate digital transformation so our customers can be more agile, efficient, resilient, and secure. Our cloud native Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.My role is to ensure that my customers not only see the value in Zscaler Solution but also achieve their business goals in a secure, resilient and efficient manner.This is customer-facing role where I help clients align Zscaler\'s cybersecurity and cloud solutions with their business goals by providing technical expertise, fostering relationships, and offering guided enablement to maximize their investment in Zscaler\'s Zero Trust platform. Role and Responsibilities- Customer Engagement - Solution Alignment- Technical Consultant- Relationship Management - Strategic Guidance- Technical Support- Knowledge Sharing- Customer Advocacy
EDUCATION
IUT de Cachan
Diplome Universitaire Technologique, Electronique et Informatique Industrielle option Electronique
IUT de Cachan
DUT génie électrique et informatique industrielle (GEII)
Sheffield Hallam University
Master (M.Phil.), Computer Systems Networking and Telecommunications
Sheffield Hallam University
Bachelor of Engineering (B.Eng.), Electrical, Electronics and Communications Engineering
IUT de Cachan
DUT génie électronique et informatique industriel
ABOUT AICHA GRAY
Technical Engineer with 18 years experience in client-facing roles, helping Fortune 500 companies achieve their desired Business Outcomes through Innovative and complex IT Initiatives. I specialised in providing technical guidance and support to customers across all industries, as they embark on their digital transformation programs. My passion is to collaborate with my customers and stakeholders in solving business challenges through the implementation of technology-based solution.I am a strong communicator, I am positive and I have lots of experience speaking with customers, partners and internal stakeholders. My real strength is to listen, understand and deliver on my customers requirements and represent my organisation to a high standard. I am very flexible, can adapt and thrive in fast-paced changing environment and I grow stronger from overcoming challenges.Being customer-focused is what I am passionate about and I have done this as a professional services Consultant, a Technical Account Manager and a Pre-Sales engineer.* Natural and solid interpersonal skills* Strong ability to work in a diverse organisation* Passionate about teamwork and team sharing* Strong ability to understand technical issues, apply technical concepts and break down technical details to various personas
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